1-Our average turnaround time is 15-25 business days (3-4 weeks) from order confirmation to the ship date. Tim Ford Sports is not responsible for shipping time, which typically takes 4-5 days, but delays can occur with FedEx, DHL, and UPS. Turnaround time commences upon design and size/number confirmation, along with payment. Missing information may extend the turnaround time. We offer a rush charge option for production in as little as 2 weeks (12 business days). However, we cannot guarantee on-time delivery due to various factors, and thus, refunds are not available for late orders. Rush fees are refundable for late rush production orders.
2-LOST PACKAGE;
On rare occasions, we do experience losses whilst in transit. Please allow 10 days for the package to arrive from the date of despatch. If this time elapses and the goods do not arrive, please contact your nearest relevant courier office to check that no goods are being held. In the unlikely event that the package is not being held, please contact our Customer Services team who will be happy to assist in sending a replacement.
Please be aware that if we are not contacted within 3 weeks, an insurance claim cannot be made and thus you will be unable to claim any loss from Tim Ford Sports Product.
3- TRACK AN ORDER;
For all your orders simply retrieve your tracking number from your account and then visit the relevant Courrier Website and track the order using their functionality.
Thank you for choosing Tim Ford Sports!